Privacy Policy

Last updated: 07/11/2025
Effective for: Far North ITM (“we,” “our,” or “us”)

1. Information We Collect

We collect personal information when you:

Create an account or make a purchase on our website
Subscribe to our newsletter or marketing communications
Contact our customer support team
Browse or interact with our website

The types of information we may collect include:

Name and contact details (email address, phone number, delivery address)
Payment and billing information (processed securely by trusted payment providers)
Purchase and order history
IP address, browser type, and device information (for analytics and fraud prevention)

2. How We Use Your Information

We use your personal information to:

Process and fulfill your orders and payments
Provide customer service and communicate with you
Send updates, promotions, and product news (with your consent)
Improve our website, services, and product offerings
Meet our legal and accounting obligations

3. Sharing Your Information

We do not sell or rent your personal information to third parties.
We may share information with:

Service providers such as couriers, payment processors, and IT support partners
Analytics and marketing partners (only in aggregated or anonymized form)
Government agencies or regulators when required by law

All third parties are required to comply with the New Zealand Privacy Act 2020 and protect your information.

4. Data Security and Storage

We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, or disclosure.
Your information may be stored electronically on secure servers, some of which may be located outside New Zealand. Where this occurs, we ensure appropriate data protection safeguards are in place.

5. Your Rights

Under the Privacy Act 2020, you have the right to:

Access the personal information we hold about you
Request correction of any inaccurate or incomplete information
Withdraw consent for marketing communications at any time

To exercise these rights, please contact us at:
Far North ITM, 22 Karamea Rd, Mangonui 0420, New Zealand

6. Cookies

Our website uses cookies to enhance your browsing experience and analyze site performance.
You can disable cookies in your browser settings, but this may affect website functionality.

7. Policy Updates

We may update this Privacy Policy occasionally to reflect changes in our business or legal requirements. The latest version will always be available on our website, with the date shown above.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact:

Far North ITM